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Refund Policy

Effective date: September 8, 2026

1. Who this covers

This policy applies to everything bought from Tolltod Solutions LLC ("Tolltod," "we," "us"), whether through our Whop checkout — Whop processes payments and handles billing on our behalf — or an invoice we send you directly. Where you've signed a separate written agreement with different refund terms, that agreement controls for that engagement.

2. Before work starts

If you've paid but we haven't begun the work, email us and we'll refund you in full. In practice this means we haven't yet registered domains, purchased inboxes, started building your lists, or delivered any written strategy or audit material.

3. Outbound Toolbox and AI CE O Systems builds

Once we've started a build, the fee covers work that's already been done and third-party costs we've already committed on your behalf. Those parts aren't refundable. If we're partway through and you want to stop, tell us. We'll refund the portion covering work not yet performed, and hand over whatever has already been built (domains, inbox configuration, any lists or sequences completed) so you're not left with nothing.

4. One-time payments, no subscriptions

All three plans are sold as a single one-time payment. There is no recurring charge and no subscription to cancel, so nothing can renew unexpectedly. If you ever see a repeat charge from us, email us and we will refund it.

If something has gone wrong on our side, that's a different conversation. Email us and we'll sort it out rather than pointing at this paragraph.

5. Auditing

Auditing is refundable in full until we deliver the written findings. After delivery it isn't refundable, since the deliverable is the product and you have it.

6. Third-party costs

Domains, inboxes, sending tools, and data or enrichment services are paid to third parties and are not refundable by us once purchased. Where these are billed through us, we'll tell you the amount before we spend it. Where you buy them directly, they're subject to that provider's own refund terms, not ours.

7. EU and UK right to cancel

If you're a consumer in the EU or UK, you normally have 14 days to cancel a distance contract for any reason. Two things to know:

• If you ask us to start work inside that 14-day window, and we do, you can still cancel, but you'll owe us for the work performed up to the point you cancelled.
• Once a digital deliverable (an audit or written strategy) has been delivered with your agreement, the right to cancel that specific item ends.

Most of our clients buy as businesses rather than as consumers, in which case these particular rights don't apply. If you're unsure which applies to you, ask us and we'll tell you honestly.

8. Results are not a refund condition

We don't guarantee a specific number of replies, meetings, or deals, and we say so plainly in our Terms of Service. Campaign performance below your hopes isn't on its own grounds for a refund. Work not delivered, or delivered badly, is.

9. How to request a refund

Email maya@tolltod.com with the email address you purchased under and what you'd like refunded. We aim to respond within 2 business days and to process approved refunds within 10 business days, back to your original payment method.

Purchases made through Whop are processed by Whop, so approved refunds are issued through them and their processing times apply on top of ours.

10. Chargebacks

If you think something's wrong, please email us before filing a chargeback with your bank. We'd almost always rather fix it directly, and a chargeback filed without contacting us first tends to freeze the account while it's investigated, which helps neither of us.

11. Contact

• Email: maya@tolltod.com
• Phone: +1 (307) 249-0803
• Address: Kungsporten 2 A LGH 1101, 461 31 Trollhattan, Sweden