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Terms of Service

Effective date: September 8, 2026

These Terms govern your access to tolltod.com (the "Site") and the cold email, lead generation, and consulting services (the "Services") provided by Tolltod Solutions LLC ("Tolltod," "we," "us," or "our"). By using the Site or buying from us, you agree to them.

1. Who can buy

Our Services are for businesses and their representatives. By engaging us you confirm you're at least 18 and, if you're acting for a company, that you're authorized to commit that company to these Terms.

2. What we provide

We offer three plans, described on the Site. Each is sold as a single one-time payment; we do not offer subscriptions and nothing renews automatically:

• Auditing, a review of your existing outbound system, delivered as written findings and recommended fixes.
• Outbound Toolbox, a build and handover of dedicated sending domains and warmed inboxes, together with SOPs and a done-for-you AI prompt library.
• AI CE O Systems, a complete AI-driven cold email system built around your offer.

The specific deliverables, timelines, and fees for your engagement are set out at checkout or in a written proposal, and that forms part of these Terms for that engagement. Where a proposal conflicts with these Terms, the proposal controls for that engagement.

3. Your responsibilities

Because we send on your behalf, the following are on you:

• Give us accurate information about your business, your offer, and the audience you want reached.
• Have a lawful basis to contact that audience. In the EU and UK this generally means a legitimate interest assessment; in the US it means complying with CAN-SPAM. If you're unsure, ask before we launch.
• Keep your own business and offer lawful. We won't send for anything deceptive, fraudulent, or illegal.
• Respond to approvals and questions in reasonable time. Delays on your side delay launch.

We may pause or decline work we reasonably believe breaks these Terms, the law, or a platform's policies. If we do, we'll tell you why.

4. Fees and payment

Payments are processed by Whop, which handles checkout and billing on our behalf. Card details are handled by Whop and are not received or stored by us. Prices are shown on the Site and confirmed at checkout, or in an invoice or proposal we send you. Unless agreed otherwise in writing:

• All plans are one-time payments. There is no subscription, no recurring charge, and nothing to cancel.
• Fees may exclude third-party costs such as domains, inboxes, sending tools, or data. We'll tell you the amount before committing anything on your behalf.
• Non-payment may pause the Services.

Refunds and cancellations are covered in our Refund Policy, which forms part of these Terms.

5. No guarantee of results

Cold email performance depends on your offer, your market, your pricing, your sales process, and how recipients react. Those are mostly outside our control. We apply proven practice and keep optimizing, but we do not guarantee any particular number of replies, meetings, or sales, and results on other campaigns don't predict yours. Anyone in this industry promising you otherwise is guessing.

6. AI-assisted work

We use AI tools to draft copy, personalize at scale, summarize performance, and support research. A person reviews and approves AI-assisted output before it goes into your account or reaches you. We don't guarantee AI-assisted drafts are error-free, and responsibility for what actually sends rests with the person managing your account. If your organization restricts AI use on its data, tell us up front.

7. Intellectual property

Once you've paid in full for an engagement, the deliverables we made specifically for you (campaign copy, sequences, lists built for your use, audit documents) are yours. We keep ownership of our own pre-existing materials, methods, templates, and tooling. Third-party platforms stay subject to their own terms.

8. Confidentiality

Each of us will use the other's confidential information only for the engagement, and protect it with reasonable care, unless disclosure is legally required.

9. Term and termination

Engagements end on delivery of the plan you purchased. Either of us can end an engagement in progress on reasonable written notice, or as set out in your proposal. On termination you still owe fees and third-party costs incurred up to that point. Sections 3, 5, 7, 8, 10, 11, 12, and 13 survive.

10. Disclaimer

We'll perform the Services with reasonable skill and care. Beyond what's expressly promised in an engagement agreement, the Site and Services are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent the law allows.

11. Limitation of liability

To the fullest extent permitted by law, Tolltod Solutions LLC isn't liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunity. Our total liability for any engagement won't exceed what you paid us for the Services giving rise to the claim in the three months before the event. Nothing here limits liability that can't legally be limited.

12. Indemnification

You'll cover us against claims, damages, and reasonable legal costs arising from your breach of these Terms, your breach of applicable law, the offers or content you ask us to promote, or your instructions about who to contact.

13. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, setting aside conflict-of-law rules. This doesn't remove any mandatory consumer or data protection rights you have where you live or are established.

14. Changes

We may update these Terms. Changes take effect when posted here with the effective date updated. Continuing to use the Site or Services after that means you accept them.

15. Contact

• Email: maya@tolltod.com
• Phone: +1 (307) 249-0803
• Address: Kungsporten 2 A LGH 1101, 461 31 Trollhattan, Sweden