Terms of Service
Effective date: August 16, 2026
These Terms of Service ("Terms") govern your access to and use of the website tolltod.com (the "Site") and the cold email, lead generation, and consulting services (the "Services") provided by Tolltod Solutions LLC ("Tolltod," "we," "us," or "our"). By accessing the Site or engaging our Services, you agree to these Terms.
1. Eligibility
Our Services are intended for businesses and business representatives. By using the Site or engaging our Services, you confirm that you are at least 18 years old and, if acting on behalf of a company, that you are authorized to bind that company to these Terms.
2. Description of Services
Tolltod provides done-for-you cold email systems — including sending infrastructure setup, AI-assisted copywriting and personalization, list building and data enrichment, deliverability management, and campaign management — as well as consulting and training. Specific deliverables, timelines, and fees for a given engagement are agreed separately — for example, by a written proposal, order, or storefront purchase — which forms part of these Terms for that engagement. Where an engagement agreement conflicts with these Terms, the engagement agreement controls for that engagement.
3. Client Responsibilities & Acceptable Use
Because our Services involve outreach on your behalf, you agree that:
- You will provide accurate information about your business, offer, and the audience you wish to reach.
- You have a lawful basis to contact the audiences you ask us to target, and your offer and business are lawful.
- You will comply with all applicable laws and regulations governing commercial email and marketing, including, where applicable, the CAN-SPAM Act and comparable rules in your and your recipients' jurisdictions.
- You will not use the Services for unlawful, deceptive, fraudulent, or abusive purposes, or to send content that is illegal, infringing, or harmful.
We may pause or decline work that we reasonably believe violates these Terms, applicable law, or platform policies.
4. Fees & Payment
Fees are set out in the applicable proposal, order, storefront listing, or invoice. Unless otherwise agreed in writing:
- Fees may be exclusive of third-party costs (such as sending tools, domains, inboxes, or data), which may be billed to you or arranged directly by you.
- Invoices and subscription charges are due as stated at the time of purchase, and non-payment may result in a pause of Services.
- Fees already paid for Services already performed are non-refundable, except where required by law or expressly stated in your engagement.
5. No Guarantee of Results
The performance of cold email and lead generation depends on many factors outside our control, including your offer, market, pricing, sales process, and how recipients respond. While we apply proven practices and ongoing optimization, we do not guarantee specific results, including any particular number of replies, meetings, or sales. Past performance on other campaigns is not a guarantee of future results.
6. Intellectual Property
Upon full payment for the applicable engagement, the deliverables we create specifically for you (such as campaign copy prepared for your use) are yours to use for your business. We retain ownership of our own pre-existing materials, methods, know-how, templates, and tools used to deliver the Services. Third-party tools and platforms remain subject to their own terms.
7. Confidentiality
Each party agrees to use the other party's confidential information only for purposes of the engagement and to protect it with reasonable care, except where disclosure is required by law.
8. Term & Termination
Unless otherwise agreed in writing, engagements may be terminated by either party on reasonable written notice as specified in the applicable agreement. Upon termination, you remain responsible for fees and third-party costs incurred up to the effective date of termination. Sections that by their nature should survive termination (including Sections 3, 5, 6, 7, 9, 10, and 11) will survive.
9. Disclaimer of Warranties
We will perform the Services with reasonable skill and care. Except as expressly stated in an engagement agreement, the Site and Services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
10. Limitation of Liability
To the fullest extent permitted by law, Tolltod Solutions LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or related to the Site or Services. Our total aggregate liability arising out of or related to an engagement will not exceed the total fees paid by you to us for the Services giving rise to the claim in the three (3) months preceding the event giving rise to the claim.
11. Indemnification
You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of applicable law, the offers or content you ask us to promote, or your instructions regarding audiences to contact.
12. Governing Law
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles, unless otherwise required by applicable law where you are located.
13. Changes to These Terms
We may update these Terms from time to time. Changes are effective when posted on this page, with the "Effective date" updated accordingly. Continued use of the Site or Services after changes take effect constitutes acceptance of the updated Terms.
14. Contact Information
Questions about these Terms can be sent to:
- Tolltod Solutions LLC
- 30 N Gould Street, Sheridan, Wyoming 82801, United States
- Email: maya@tolltod.com
- Phone: +1 (307) 249-0803